Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

What is the standard shipping time for orders?

Accepted Answer

The standard shipping time for orders is 3-5 business days within Australia.

Question 5

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 6

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 7

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

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FREQUENTLY ASKED QUESTIONS